Refund policy

• Products are made to order, so returns/exchanges aren’t accepted for buyer’s remorse or wrong size/color.
• If an order arrives damaged, defective, misprinted, or lost, you can request a free reshipment or refund..
• Report quality/lost-package issues within 30 days of delivery (or estimated delivery).
• We cannot accept returns on sale items or gift cards

To start a return, you can contact us at toby.burket@snugoma.com. 

You can always contact us for any return question at toby.burket@snugoma.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

• Products are made to order, so returns/exchanges aren’t accepted for buyer’s remorse or wrong size/color.

 Refunds

• If an order arrives damaged, defective, misprinted, or lost, you can request a free reshipment or refund.

• We don't offer a reshipment or refund if:

  • The customer ordered the wrong size or color.
  • The customer changed their mind after receiving the order.
  • The customer entered the wrong shipping address (in this case, a reshipment can be arranged, but reshipping costs apply).
  • If you don't claim a returned item within 30 days, it's donated to charity and can no longer be  reshipped.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at toby.burket@snugoma.com.